Is the Free Version of DraftSight still available?
No, the DraftSight free offer has ended.
Where can I find troubleshooting information for common issues in DraftSight?
Please visit below DraftSight community wiki page for troubleshooting information for common issues in DraftSight : https://r1132100503382-eu1-3dswym.3dexperience.3ds.com/#community:51/wiki:vlfL5QLQQp6q1BTeDsuj3A
How can I look up my license key?
Please visit this website: https://www.cleverbridge.com/?scope=cusecolp
Whom should I contact for payment/order related queries?
If you have any payment or order-related inquiries, please contact our partner:
Cleverbridge Customer Support (https://store.draftsight.com/1004/?scope=cuseco&id=&cfg=solidworks_2019_plan_nr_reduced_fields_tax)
How can I get support for DraftSight?
DraftSight Professional/Premium (If you purchased your DraftSight solution from the DraftSight store): Customers of these products are entitled to support for issues relating to the software installation and activation of the license only.
Problems can be reported to our 3DS DraftSight Support team using the "Submit a Request" option available in the Contact Us section here: https://www.draftsight.com/support. This will create a Service Request for your issue.
It is necessary to enter, or create, a 3DEXPERIENCE ID to access the webform. After submitting the issue, you will receive an email with a link that will open the Service Request in the 3DSupport app. This app will allow you to fully manage your service requests in one place.
Please see these video tutorials for help using the 3DSupport app: https://www.3ds.com/support/discover-3dsupport-app/
Please note, the first time the form is used, there may be a delay between receiving the email and being able to access the 3DEXPERIENCE platform on which the 3DSupport app is hosted. Please do not worry, our support team will have commenced working on your issue.
For other queries, please visit FAQs, documentation and user community wiki pages accessible from: https://www.draftsight.com/support/home
DraftSight Enterprise\Plus: Customers of these products receive full support via our value-added resellers.
3DXPERIENCE DraftSight: Customers of these products are entitled to support with installation, license activation, and configuration. In order to obtain support, please contact your reseller.
Can I keep using DraftSight after I cancel my Subscription?
If you cancel your subscription it stops the auto-billing for your renewal.
This means you will not be notified or billed for your renewal as you are signaling that you do not wish to renew it. When you purchase you buy a 12-month term license that enables you to use DraftSight and activate each license key purchased on at most 2 machines concurrently.
Each license can be transferred from one machine to another by first deactivating and then reactivating as long as the license is valid.
How do I renew DraftSight?
When you purchase DraftSight online, you are purchasing a subscription that automatically renews after the purchased term expires. One month before your renewal you will receive a notice regarding how to pay for your renewal. You can opt out of the automatic renewal by managing your subscription which you can do from your purchase confirmation.
To check your order status use the order lookup: https://www.cleverbridge.com/?scope=cusecolp
For queries related to license renewal, please contact our partner: Cleverbridge Customer Support (https://store.draftsight.com/1004/?scope=cuseco&id=&cfg=solidworks_2019_plan_nr_reduced_fields_tax)
I’m a Mac or Linux user, can I use DraftSight?
Yes, DraftSight is supported on Mac operating system. Refer DraftSight System requirements (https://www.draftsight.com/media/system-requirements-draftsight) for more information about supported system configuration for DraftSight.
DraftSight is not supported on Linux operating system at the moment.
Where can I find Online Help for DraftSight Product Support?
Visit the Online Help for DraftSight here:
http://help.solidworks.com/2024/English/DraftSight/corporate/welcome.htm
Visit the DraftSight User Forum to ask questions, get answers and connect with the community at https://www.draftsight.com/community/
How can I get a discount coupon code for DraftSight?
To place an order for licenses of DraftSight you can begin at DraftSight.com
You can pay by credit card, PayPal or wire transfer. We do not offer discounts for DraftSight Professional or Premium at this time
How can I add more licenses to my existing subscription?
Today we recommend starting a new subscription for the additional licenses you need now. While we are working to provide pro-rated co-termed additional licenses we don’t yet support adding additional licenses to an existing subscription.
Alternatively, if you would like your additional license to be added to your existing subscription you can respond to your renewal reminder email sent 1 month before the subscription is set to renew and our commercial partner Cleverbridge will manually update the subscription at that time for you to include the additional licenses.
If I have DraftSight Professional, can I upgrade to Premium or downgrade to Standard?
You’re able to upgrade at any time to DraftSight Premium by purchasing a new subscription online, or to DraftSight Enterprise and Enterprise Plus by contacting your reseller to purchase (subscription or non-subscription). At this time we do not offer downgrade ability. Visit DraftSight.com to upgrade.
I’m a student, is there a DraftSight student edition offer?
If you are a student DraftSight Professional is an affordable option available as a 12-month subscription. Visit DraftSight.com to purchase.
If you’re an educational institution, DraftSight offers Enterprise Plus for Education, which consists of Classroom Packs and Campus Packs. To purchase, please contact your reseller or visit DraftSight.com/RAQ to request a quote.
How does DraftSight compare to AutoCAD?
DraftSight Standard, Professional and Premium provide similar functionality compared with AutoCAD® and AutoCAD LT®.
Can I try DraftSight for free?
Yes, you can download and start a 30-day free trial of DraftSight Premium here: draftsight.com/freetrial