General Questions

How can I buy DraftSight?

You can visit DraftSight.com to purchase DraftSight Professional and Premium, which are 12-month term licensing only. DraftSight Enterprise and Enterprise Plus are purchased through your reseller, and are available as a 12-month subscription or perpetual license (one-time purchase with a maintenance upgrade option) and include a network license and technical support. Please visit DraftSight.com/RAQ to request a quote for DraftSight Enterprise or Enterprise Plus. You can also request quote for 3DEXPERIENCE® DraftSight. It’s fast, easy, and completely confidential: https://www.draftsight.com/how-to-buy/request-a-quote-3dexperience-draftsight

I’m a student, is there a DraftSight student edition offer?

If you are a student DraftSight Professional is an affordable option available as a 12-month subscription. Visit DraftSight.com to purchase.

If you’re an educational institution, DraftSight offers Enterprise Plus for Education, which consists of Classroom Packs and Campus Packs. To purchase, please contact your reseller or visit DraftSight.com/RAQ to request a quote.

Is DraftSight ImportPDF function supported in DraftSight Standard and Professional packages?

No, ImportPDF feature is not available in DraftSight Standard and Professional. PDFImport function is included in DraftSight Premium, Enterprise and Enterprise Plus packages. Standard and Professional users can purchase separate plugin (PDF Import Neo for DraftSight) to add this feature in their installation.

Is DraftSight a good option for educational institutions and students?

Yes! If you’re an educational institution, DraftSight offers Enterprise Plus for Education, which consists of Classroom Packs and Campus Packs. To purchase, please contact your reseller or visit https://www.draftsight.com/RAQ to request a quote.

If I have DraftSight Professional, can I upgrade to Premium or downgrade to Standard?

You’re able to upgrade at any time to DraftSight Premium by purchasing a new subscription online, or to DraftSight Enterprise and Enterprise Plus by contacting your reseller to purchase (subscription or non-subscription). At this time we do not offer downgrade ability. Visit DraftSight.com to upgrade.

Can I purchase new DraftSight Standard license?

New DraftSight Standard license is no longer available for purchase. DraftSight Standard and Professional have merged to provide more capabilities for our clients.

Please refer to below link for more details: https://www.draftsight.com/product/draftsight-standard

What languages are supported by DraftSight?

DraftSight is currently available in the following 14 languages: English, Simplified Chinese, Traditional Chinese, Czech, French, German, Italian, Spanish, Japanese, Korean, Polish, Brazilian Portuguese, Turkish and Russian.

How can I add more licenses to my existing subscription?

Today we recommend starting a new subscription for the additional licenses you need now. While we are working to provide pro-rated co-termed additional licenses we don’t yet support adding additional licenses to an existing subscription.

Alternatively, if you would like your additional license to be added to your existing subscription you can respond to your renewal reminder email sent 1 month before the subscription is set to renew and our commercial partner Cleverbridge will manually update the subscription at that time for you to include the additional licenses.

How can I get support for DraftSight?

DraftSight Professional/Premium (If you purchased your DraftSight solution from the DraftSight store): Customers of these products are entitled to support for issues relating to the software installation and activation of the license only.

Problems can be reported to our 3DS DraftSight Support team using the "Submit a Request" option available in the Contact Us section here: https://www.draftsight.com/support. This will create a Service Request for your issue.

It is necessary to enter, or create, a 3DEXPERIENCE ID to access the webform. After submitting the issue, you will receive an email with a link that will open the Service Request in the 3DSupport app. This app will allow you to fully manage your service requests in one place.

Please see these video tutorials for help using the 3DSupport app: https://www.3ds.com/support/discover-3dsupport-app/

Please note, the first time the form is used, there may be a delay between receiving the email and being able to access the 3DEXPERIENCE platform on which the 3DSupport app is hosted. Please do not worry, our support team will have commenced working on your issue.

For other queries, please visit FAQs, documentation and user community wiki pages accessible from: https://www.draftsight.com/support/home

DraftSight Enterprise\Plus: Customers of these products receive full support via our value-added resellers.

3DXPERIENCE DraftSight:  Customers of these products are entitled to support with installation, license activation, and configuration. In order to obtain support, please contact your reseller.

Where can I find feature matrix for different DraftSight packages?

If I have DraftSight Professional, can I upgrade to Premium?

You’re able to upgrade at any time to DraftSight Premium by purchasing a new subscription online, or to DraftSight Enterprise and Enterprise Plus by contacting your reseller to purchase (subscription or non-subscription). Visit https://www.draftsight.com/ to upgrade.

How can I get a discount coupon code for DraftSight?

To place an order for licenses of DraftSight you can begin at DraftSight.com

You can pay by credit card, PayPal or wire transfer. We do not offer discounts for DraftSight Professional or Premium at this time

Are there any learning resources available for DraftSight?

DraftSight offers abundant learning resources on its website in the Tutorials section. You can find:

  • How-to videos
  • Customer stories
  • Events and webinars
  • Ebooks
  • DraftSight blogs

For more helpful guides, articles, and videos, visit our YouTube channel. Happy learning!

Is there a trial version of DraftSight available?

Yes! A 30-day trial of DraftSight Premium is available upon installation. Visit https://www.draftsight.com/how-to-buy/freetrial-form to install DraftSight for Windows and then select “Free 30-Day Trial” in the installation window. Try 3DEXPERIENCE® DraftSight free for 30 days here: https://www.draftsight.com/how-to-buy/3dexperience-draftsight-free-trial

Where can I find Online Help for DraftSight Product Support?

Visit the Online Help for DraftSight here:

http://help.solidworks.com/2024/English/DraftSight/corporate/welcome.htm

Visit the DraftSight User Forum to ask questions, get answers and connect with the community at https://www.draftsight.com/community/